Privacy Policy
111 HiTech Security Systems L.L.C. respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, protect, and disclose personal data when you visit our website, contact us, request our services, or otherwise interact with us.
This Privacy Policy applies to our operations in Dubai, United Arab Emirates, and is designed with reference to applicable UAE data protection and privacy requirements, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, together with other applicable laws and regulations in the UAE and the Emirate of Dubai.
By using our website or providing personal data to us, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will obtain your consent before carrying out the relevant processing.
1. Information We Collect
Depending on how you interact with us, we may collect:
- Contact information: Name, phone number, email address, company name, address, and other details you provide.
- Service information: Enquiries, project requirements, quotations, appointments, communications, and related service details.
- Technical information: IP address, browser, device information, pages visited, access times, and website usage data.
- Cookie information: Information collected through cookies and similar technologies, subject to applicable law and your preferences.
We generally collect personal data directly from you. Where legally permitted, we may also receive information from relevant third parties.
2. How We Use Your Personal Data
We may use personal data for legitimate and lawful business purposes, including:
- Responding to enquiries and service requests.
- Preparing quotations, proposals, appointments, and service communications.
- Providing and improving our security and related services.
- Managing customer and business relationships.
- Improving website performance, functionality, and user experience.
- Maintaining website and information security.
- Preventing fraud, misuse, unauthorized access, or security incidents.
- Complying with applicable UAE laws and legal requirements.
- Protecting our legal rights, business interests, customers, and systems.
- Sending marketing communications where permitted by applicable law.
3. Lawful Basis for Processing
We process personal data only where a lawful basis exists under applicable UAE data protection requirements. Depending on the circumstances, this may include processing that is necessary to provide requested services, to comply with legal obligations, or to protect our legitimate interests, as well as processing based on your consent where required.
4. Cookies and Website Technologies
Our website may use cookies and similar technologies to provide essential functionality, remember preferences, understand website traffic, improve performance, and enhance your browsing experience.
Where required by applicable law, consent will be requested for non-essential cookies. You may manage or disable cookies through your browser settings, although some website features may be affected.
5. Sharing and Disclosure of Personal Data
111 HiTech Security Systems L.L.C. does not sell your personal data. We may share relevant information where reasonably necessary and legally permitted with:
- Trusted service providers supporting hosting, IT, communications, security, and business operations.
- Government authorities, regulators, courts, or law enforcement where legally required.
- Professional advisers such as legal, accounting, or auditing providers.
- Relevant parties involved in a business transfer, merger, restructuring, or similar transaction.
We take reasonable steps to ensure that third parties handling personal data provide appropriate confidentiality and security protections.
6. Data Security and Retention
We use reasonable administrative, technical, and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or unlawful processing.
Personal data is retained only for as long as reasonably necessary for the purposes for which it was collected, including service delivery, business records, legal obligations, dispute resolution, and legal claims. When information is no longer required, we will take reasonable steps to securely delete, anonymize, or dispose of it.
7. International Data Transfers
Depending on our website technology, hosting providers, software, and service providers, personal data may be processed or stored outside the United Arab Emirates. Where applicable, we will take reasonable steps to ensure that international transfers comply with relevant UAE data protection requirements and use appropriate legally recognized safeguards where required.
8. Your Privacy Rights
Subject to applicable UAE law and legal limitations, you may have the right to request access to, correction of, deletion of, or restriction on the processing of your personal data. Where processing is based on consent, you may also withdraw your consent, subject to applicable requirements.
We may request reasonable information to verify your identity before processing a privacy request.
9. Marketing and Third-Party Websites
Where permitted by applicable UAE laws, we may send information about our services, offers, or business updates. You may opt out of marketing communications at any time by using the available unsubscribe option or contacting us.
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own privacy policies, and we are not responsible for their privacy or security practices.
10. Privacy Requests, Complaints and Updates
If you have a privacy question, complaint, or request regarding your personal data, please contact 111 HiTech Security Systems L.L.C. using the contact details provided on our website. We will review and respond to requests in accordance with applicable UAE laws and regulations.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable UAE and Dubai privacy requirements. Any updated version will be published on this page with the revised effective date where appropriate.
